Thank you for visiting Timberror. Timberror is a manufacturer and design brand specializing in handcrafted wood mirrors and sculptural benches.

Timberror is operated by Hong Kong EasyDeal International Co., Limited, a company registered in Hong Kong.

Customer support

Email: support@timberror.com

We aim to respond within 1-2 business days. Messages received on weekends or Hong Kong public holidays may be answered on the next business day.

To help us respond efficiently, include your order number when contacting us about an existing order.

Order and product questions

Contact us before ordering if you need help with:

• product dimensions or orientation;
• wood material or finish;
• custom sizing;
• delivery availability;
• an address that checkout does not accept; or
• installation and placement considerations.

Returns

Email support@timberror.com before returning a product. Returns require authorization and instructions. Do not ship an unauthorized return.

Authorized returns are sent to:

Timberror / Hong Kong EasyDeal International Co., Limited Unit 2508A, 25/F, Bank of America Tower 12 Harcourt Road, Central Hong Kong

Please review our Returns & Refunds Policy before requesting a return.

Damage or incorrect items

Report visible shipping damage, defects, missing parts, or an incorrect item within 48 hours after delivery. Include your order number and clear photographs of the product, affected area, packaging, and shipping label. Keep the product and packaging until we confirm the next steps.

Privacy requests

To request access, correction, deletion, or another privacy right that may apply to you, email support@timberror.com and write “Privacy Request” in the subject line.

Business information

Brand: Timberror Operator: Hong Kong EasyDeal International Co., Limited Business address: Unit 2508A, 25/F, Bank of America Tower, 12 Harcourt Road, Central, Hong Kong Website: https://timberror.com

You can also use the contact form on this page. Please do not send payment-card details, passwords, government identification numbers, or other highly sensitive information through the form or ordinary email.