Privacy Policy

Last updated: September 6, 2026

Timberror is a brand operated by Hong Kong EasyDeal International Co., Limited ("Timberror," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit timberror.com, place an order, communicate with us, or otherwise use our store and related services.

Our store is hosted by Shopify, which provides the ecommerce platform used to offer our products and services.

Personal information we collect

Depending on how you interact with us, we may collect or process:

identifiers and contact information, such as your name, email address, telephone number, billing address, and shipping address;
order and transaction information, including products viewed, selected, purchased, returned, or discussed with customer support;
payment-related information processed through Shopify and payment providers;
account information, preferences, and marketing choices;
communications, photographs, measurements, customization instructions, reviews, and other information you submit;
device and network information, including IP address, browser, device identifiers, and approximate location;
website usage information, including pages viewed, links selected, cart activity, referrals, and interactions with advertising; and
information used to prevent fraud, protect transactions, and comply with legal obligations.

How we collect information

We may collect information:

directly from you;
automatically through our website, cookies, pixels, and similar technologies;
from Shopify, payment providers, fraud-prevention providers, logistics providers, and other service providers; and
from advertising, analytics, social media, or business partners where permitted by law.

How we use personal information

We use personal information to:

operate the store and provide requested services;
process payments and fulfill, ship, track, support, cancel, return, or refund orders;
create custom products and communicate about specifications;
authenticate users, prevent fraud, secure transactions, and protect our legal rights;
provide customer service and respond to privacy requests;
improve our products, website, marketing, and customer experience;
send transactional messages and, with any consent required by law, marketing communications;
measure advertising and website performance; and
comply with law, tax, accounting, customs, regulatory, and dispute-resolution obligations.

How we disclose personal information

We may disclose personal information when reasonably necessary to:

Shopify and its affiliates, which host and support our store;
payment processors and fraud-prevention providers;
manufacturers, fulfillment partners, carriers, customs agents, and delivery providers;
website hosting, cloud storage, customer support, email, security, professional, accounting, and legal service providers;
analytics and advertising providers, which may include Google Analytics and Google Ads when those services are enabled;
government, customs, law-enforcement, regulatory, or judicial authorities when required or permitted by law;
a buyer, successor, adviser, or other relevant party in connection with a merger, financing, restructuring, sale, or similar business transaction; or
another party at your direction or with your consent.

We do not knowingly sell personal information for money. Some disclosures for cross-context behavioral or targeted advertising may be treated as a "sale," "sharing," or targeted advertising under certain U.S. state privacy laws. Where applicable, you may request to opt out as described below.

Shopify

Information submitted through our store is transmitted to and processed by Shopify and its service providers, which may be located outside your country or state. You can learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for rights relating to information controlled by Shopify.

Cookies, analytics, and advertising

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, prevent fraud, understand site use, measure performance, and provide or measure advertising.

Where required, non-essential technologies will be used according to the choices available through our cookie banner or privacy-preference tools. You can also control cookies through browser settings, although disabling necessary cookies may affect store functions.

Marketing communications

You can unsubscribe from promotional email by using the unsubscribe link in the message. Even after opting out of marketing, we may send non-promotional communications about orders, accounts, returns, security, or customer-service requests.

U.S. state privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have the right to opt out of certain sales, sharing, targeted advertising, or profiling, and to appeal a decision concerning a privacy request.

Submit a request to support@timberror.com and state that it is a privacy request. We may need to verify your identity and request details reasonably necessary to process the request. An authorized agent may submit a request where permitted by law, subject to verification of authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Where required, we will recognize a valid Global Privacy Control signal for the browser or device sending it.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty or dispute handling, fraud prevention, and tax, accounting, legal, and regulatory requirements. Retention periods vary according to the nature of the information and our obligations.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Do not send payment-card details or other highly sensitive information through ordinary email.

International transfers

Timberror operates from Hong Kong and uses international service providers. Your information may be transferred to, stored in, or processed in countries or regions other than where you live. Where required, we use legally recognized safeguards for such transfers.

Children's privacy

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.

Third-party links

Our store may link to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or practices.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised version and update the "Last updated" date. We will provide additional notice when required by law.

Contact us

For privacy questions or requests, contact:

Hong Kong EasyDeal International Co., Limited (Timberror) Email: support@timberror.com Address: Unit 2508A, 25/F, Bank of America Tower, 12 Harcourt Road, Central, Hong Kong