Shipping Policy

Last updated: September 6, 2026

This Shipping Policy explains how Timberror orders are produced and delivered to customers in the United States.

Where orders ship from

Timberror products are prepared and dispatched from Hong Kong by Hong Kong EasyDeal International Co., Limited.

Production and processing time

Our mirrors and benches are handcrafted or prepared to order. Production and order processing normally take 7-12 business days after payment and order details are confirmed.

Business days exclude Saturdays, Sundays, and public holidays in Hong Kong. Custom dimensions, special finishes, unusually large products, high order volumes, or information still required from the customer can extend production time. If customer approval of specifications is required, processing may not begin until approval is received.

Transit time to the United States

After dispatch, estimated transit to an eligible U.S. address is normally 4-7 business days. The combined estimated production and transit period is therefore approximately 11-19 business days, beginning after payment and all required order details are confirmed.

Delivery estimates are not guaranteed delivery dates. Customs processing, severe weather, carrier disruptions, remote destinations, peak periods, security checks, or events outside our reasonable control can cause delays.

If a material delay occurs before shipment, we will contact you and provide an updated estimate and any cancellation options required by applicable law.

U.S. delivery availability

We ship to U.S. addresses that are accepted during checkout. Delivery to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO boxes, APO/FPO addresses, remote locations, or addresses that cannot accept oversized or fragile freight may be unavailable or may require separate confirmation.

If checkout does not accept an address, contact support@timberror.com before ordering. Do not enter a substitute address unless you can safely receive the order there.

Shipping cost

Standard shipping is free for eligible U.S. destinations accepted at checkout. Optional expedited service, special handling, redelivery, storage, address correction, or services requested after purchase may incur an additional charge, which will be disclosed before the service is confirmed.

Duties, customs charges, and taxes

For eligible U.S. orders, Timberror covers ordinary import duties and customs charges associated with standard delivery. If a carrier or customs agent asks you to pay an unexpected import charge, contact support@timberror.com before making payment so that we can investigate.

Sales tax, where applicable, may be calculated and collected during checkout and is separate from import duties.

Carriers, tracking, and signature

We select the carrier and service according to the product's size, weight, fragility, and destination. Tracking or shipment-reference information will be provided when available.

A signature, scheduled appointment, curbside handoff, or other delivery arrangement may be required for large or fragile products. The customer is responsible for monitoring tracking and ensuring that an adult can receive the shipment when required.

Address accuracy and changes

Review the delivery name, street address, unit number, ZIP code, email, and telephone details before placing the order. Request corrections within 24 hours by emailing support@timberror.com. We cannot guarantee an address change after production or shipment has started.

Customers may be responsible for reasonable carrier charges caused by an incorrect or incomplete address, refusal of an undamaged shipment, repeated failed delivery attempts, missed delivery appointments, or failure to collect a held shipment.

Delivery inspection and damage

Inspect the shipment and packaging promptly. If possible, note visible damage with the carrier before accepting delivery. Report visible damage, defects, missing parts, or an incorrect item to support@timberror.com within 48 hours after delivery, and keep all packaging while the issue is reviewed.

Provide the order number and photographs of the product, damage, inner packaging, outer packaging, and shipping label. See our Returns & Refunds Policy for the complete procedure.

Lost or delayed shipments

If tracking has not updated for an unusual period or the shipment is marked delivered but cannot be found, check the delivery area, ask household members or building staff, and contact the carrier. Then email support@timberror.com so we can assist with an investigation.

Do not arrange an unauthorized return or refuse an undamaged shipment without contacting us first.

Contact

Shipping questions can be sent to support@timberror.com.